FAQ

When are you open?

We are open from Monday & Tuesday from 7.00am – 8.00pm Wednesday to Friday from 7.00am till 5:00pm.

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Do I need a doctor referral?

No – unless you’re trying to claim through Veteran’s affairs or insurance.

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Can I claim my appointment on Medicare?

You can not claim the appointment on Medicare, unless you are claiming under Enhanced Primary care. Enquire with your General Practitioner to see if you are eligible for this service.

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Can I claim my appointment on my private health cover?

If your health fund covers you for podiatry and/or orthotics you will be able to claim some of the amount of the appointment back.

As explained below, we do have the HICAPS system available at the clinic which automatically assesses and claims your appointment back for you. To use the system you will need your health fund card with you when you come in for your appointment.

We are a registered provider for HCF’s “More for feet” Program

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Can I claim on my workcover/insurance?

You can only claim your appointment on your workcover, worker’s compensation or liability insurance if you have:

  • A doctor referral,
  • Your claim number,
  • Your claim details.

The claim is also subject to the approval of the insurance company.

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Do you have HICAPS?

We do have the HICAPS system available at the clinic, which automatically assesses and claims your appointment back on your private health cover for you. To use the system you will need your health fund card with you when you come in for your appointment.

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How else can I pay?

We accept cash, American Express, Master Card and Visa. We do not accept Diner’s Club

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What are orthotics?

Orthotics are devices that aid in the correction or position and movement of the joints of the foot, reduce the pain associated with a variety of foot and leg-related conditions, or simply allow muscle groups to function to their highest potential.

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Whom can benefit from orthotics?

People of all ages can benefit from orthotics, the most conditions being:

  • High arches,
  • Flat feet,
  • Plantar fasciitis,
  • Pronation,
  • Back pain,
  • Pigeon-toes, along with a wide range of other podiatry-related symptoms..

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How much will orthotics cost?

The price of orthotics is dependent on the age, size and condition diagnosed.

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Why are my new orthotics giving me blisters?

The most common reason for people with new orthotics to get blisters is the simple fact that the orthotics are new and need to be worn in. Like a new pair of shoes, your feet need to adjust to your orthotics.

If you are getting blisters, take out your orthotics until the blisters have healed. Once healed, resume wearing your orthotics as per the outlined times specified in our orthotic guidelines or as you were instructed when given the orthotics.

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How can I clean my orthotics?

Cleaning instructions can be found under the ‘Care of your Orthotics’ heading in our orthotic guidelines.

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How do I get the right shoes?

Choosing shoes that fit well is an important part of caring for your feet. Finding the right fit may mean you have to look at a few different styles to accommodate your particular foot shape.
Because feet are rarely the same size, it is important that you fit your shoes to your largest foot. An experienced footwear sales person can help you with this. However, since most shoe manufacturers have their own size range, you should make decisions on what feels right.
Keep in mind that your feet can change as you get older, so don’t be surprised if you are a different shoe size later in life.
People who have misshapen feet from an injury or medical condition such as arthritis or diabetes, may require shoes with extra depth or width. Occasionally a custom-made shoe will be most suitable. These should be prescribed by a podiatrist.

Some tips when buying shoes are:
Your toes should not touch the end of your shoes or you may damage your nails and toes – you need a gap of about 1cm at the end of the longest toe.
Shoes should also be broad enough and deep enough. If you can see the outline of you feet pressing against your shoes, they are probably the wrong fit.
Don’t buy shoes that need breaking in. Shoes should be comfortable immediately.
Shop for shoes later in the day – most feet tend to swell during the day and it is best to fit shoes when your feet are largest.
The heel of your shoes is less than 2.5cm – high heels increase pressure on the ball of the foot.
Ensure that your shoes have a well padded sole as they will absorb shock and reduce pressure in the feet, or alternatively you could place a padded insole inside the shoe.
Buy shoes that are made from a material that breathes – fungal infections such as tinea love a warm moist environment. Absorptive socks can help with drawing moisture away.
Source: Australian Podiatry Association

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Where can I purchase good shoes?

 

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